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CalmPaperShore

Privacy Policy

We value your privacy here at CalmPaperShore

Effective Date: March 1, 2024 | Last Updated: March 1, 2024

Information We Collect

Personal Information You Provide

When you reach out to us for corporate floral arrangements or gift services, we collect information you share willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific preferences for your floral needs. We also collect payment details when you place orders, though processing is secure through our payment partners.

For our corporate clients, we may gather additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Information Collected Automatically

Our website collects certain technical data automatically when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to enhance site performance and understand how clients find our services.

Important: We never collect more personal information than what is needed to provide our flower arrangement and delivery services. Your privacy is central to how we operate our business.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Handling your floral orders, deliveries, and payment processing
Communication: Replying to inquiries, supplying updates, and customer assistance
Service Improvement: Reviewing feedback and usage patterns to improve our offerings
Business Development: Developing customized corporate programs and subscription options

Information Sharing and Disclosure

CalmPaperShore respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Practices

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted communications, and restricted access to personal data within our company.

Safe Data Storage

Personal data is kept in protected systems with access controls and ongoing security monitoring.

Encryption

Confidential data transfers are encrypted to safeguard information as it travels between your browser and our servers.

Restricted Access

Only authorized staff who require the data to deliver services can access customer information.

Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights regarding your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how your information is used.

Access: Ask for a copy of the personal data we hold about you
Correction: Update or fix any inaccurate personal data
Deletion: Request removal of your personal data (subject to legal retention obligations)
Restriction: Limit how we process your personal data in specific circumstances
Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, contact us using the details shown at the policy's end. We will reply within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and the purpose of collection.

Typical Retention Periods:

  • Customer contact and order details: 3 years after last service interaction
  • Payment records: 7 years for tax and accounting purposes
  • Website analytics data: 26 months for service improvement analysis
  • Marketing preferences: Until you opt out or 2 years of inactivity

Cookies and Website Tracking

This site uses cookies and comparable technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can adjust cookie settings via your browser options. Note that turning off some cookies may impact how the site works. For in-depth details about our cookie practices, see our Cookie Policy.

Third-Party Links

Our site may include links to services or sites operated by others. This privacy policy covers only CalmPaperShore and our website. We do not assume responsibility for the privacy practices of external sites.

We recommend checking the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will refresh the "Last Updated" date at the top of this policy.

We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.

Contact Us About Privacy

CalmPaperShore Privacy Team
43 Bedford Street, Westminster, London
London, United Kingdom WC2E 9HA

Email address: [email protected]
Phone number: +44 20 7946 0958

For questions about privacy, please put "Privacy Request" in the subject line and include as many details as you can about your request. We strive to respond to all privacy requests within seven business days.